Utility assistance program overwhelmed with demands; read the declaration of the city-parish here

BATON ROUGE – An influx of residents seeking help paying their utility bills has made it difficult for the parish city to meet all demands.

East Baton Rouge officials on Thursday said the increase prompted the city to expand the way the Home Energy Assistance Program for Low-Income People processes demands.

WBRZ will have more on the growing demand for the program on News 2 to 4, 5 and 6

Read the full parish city statement below.

The Office of Social Services is working diligently to provide assistance to public services through the LIHEAP program to residents of the Parish of East Baton Rouge. Requests for help have increased dramatically due to the pandemic. “The Office of Social Services is required to provide assistance on a first come, first served basis, which has created the need for an electronic planner. Staff work until 7:30 am-8:00am every evening to process requests.

More than 12,000 residents have been helped since the pandemic. The influx of residents with disconnection notices has been a challenge for our planning system. Temporary staff help prioritize customers with disconnection notices and schedule same or next day appointments to avoid disconnections and help restore disconnected services as soon as possible. Residents with disconnection notices are encouraged to call 225-358-4561 to be put on a list for an appointment. We ask for the patience of the community as we work quickly to provide help to those in need.

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