Bombardier Vanguard Smart Link More the connected aircraft program wins the Mercuriades 2022 award
Bombardier’s continued investment in innovation and local talent has contributed to the strength of the Canadian aerospace industry and a culture of technological excellence
MONTREAL, May 03, 2022 (GLOBE NEWSWIRE) — Bombardier announced today that it has won the top prize for technical innovation in the 2022 competition The Mercuriades contest, the most prestigious business awards program in Quebec sponsored annually by the Federation of Quebec Chambers of Commerce (FCCQ). Bombardier received the honor in the Technological Innovation category (large companies) for the advances in its Smart Link More connected aircraft program. The 2022 winners were announced at a gala in Montreal on May 2.
Bombardier’s Smart Link Plus program is an advanced aircraft health monitoring system capable of interpreting data from real-time flight systems and generating alerts while an aircraft is in the air as well as on the ground. Access to this previously untapped data enables flight and maintenance crews to prioritize aircraft service needs and proactively dispatch, troubleshoot and track fixes, and significantly minimize costly aircraft downtime. planes. Proactive alerts generated via Smart Link More enable Bombardier’s customer service network to speed up response times and solve problems more efficiently.
“We are delighted to have this prestigious recognition of our transformation Smart Link More technology,” said Jean-Christophe Gallagher, Executive Vice President, Customer Services and Support and Corporate Strategy, Bombardier. “At Bombardier, our strong focus on innovation, paired with our local talent, continues to pioneer industry breakthroughs and contributes to the strength of the Canadian aerospace industry on the international stage as well as to the culture of technological excellence in Quebec.
The core of the program is the Smart Link More box – an advanced “smart” Health Monitoring Unit (HMU) box capable of generating key data for customers, enabling them to increase the operational efficiency of their aircraft and minimize return to service time through data-driven decisions.
With the aim of offering the system as a retrofit for its in-service aircraft and potentially sharing critical decision-making information across the company’s global fleet, Bombardier has collaborated with the GE unit Aviation to develop the Smart Link More monitoring equipment. At the same time, Bombardier engineers focused on integrating hardware with aircraft systems and identifying key maintenance indicators. The third component of the program, the user-friendly Bombardier-exclusive myMaintenance app, launched in August 2021, allows operators to view and interpret these indicators on any personal electronic device from virtually anywhere.
Currently, more than 97% of production operators Global 7500 aircraft equipped with the equipment are subscribed to Smart Link More services. The hardware has recently been certified for aftermarket installation on most of the company’s in-service equipment. Challenger and Global aircraft models and was introduced as standard equipment in the new Challenger 3500 aircraft.
To facilitate wider adoption, Bombardier offers Smart Link More equipment to customers free of charge, plus installation and subscription costs. Additionally, the company is already working to expand the capabilities of the program. Bombardier is collaborating with Canada’s AI supercluster, Scale AI, and leveraging Quebec expertise to develop predictive analytics capable of leveraging fleet-wide insights for predictive maintenance and advancing its concept connected aircraft.
“Smart Link More is more than just an evolution of the service,” added Gallagher. “This represents a quantum leap in our customers’ ability to predict and manage unplanned maintenance events and provides a whole new level of peace of mind, predictability and responsiveness.”
Bombardier is a global aviation leader, focused on designing, manufacturing and servicing the world’s most exceptional business jets. Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance and reliability. Bombardier has a worldwide fleet of approximately 5,000 aircraft in service with a wide variety of multinational corporations, charter and fractional providers, governments and individuals. Bombardier aircraft are also recognized worldwide for special missions.
Based in Montreal, Quebec, Bombardier operates aerostructure, assembly and completion facilities in Canada, the United States and Mexico. The company’s strong customer support network includes facilities in strategic locations in the United States and Canada, as well as the United Kingdom, Germany, France, Switzerland, Italy, Austria, Emirates United Arab Emirates, Singapore, China and a facility in Australia that will open in 2022.
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