Asus announces recall program for its Z690 Maximus Hero motherboards


Just before Christmas, reports of failures and buried components on Asus ROG Maximus Z690 Hero motherboards started to emerge. Normally, a single incident or two shouldn’t be alarming, but in the days that followed, more reports emerged. After some investigation, Asus started preparations for a recall and replacement program, so if you’re using any of these popular cards, you might want to shut it down and look for a replacement.

Users took to social media and the Asus ROG Forum to share their experiences. One user, maximumrog57, went into details with pictures, a few of which we have included in this article.

The user reported that his card would not publish completely, with a BIOS zip code of 53, which signifies a RAM issue. An inspection revealed burnt components adjacent to the memory locations, which would indeed explain the failure of the memory subsystem. Other users have reported similar experiences with audible pops, electronic burning odors, and system shutdowns.

Well-known youtuber Buildzoid from Actually Hardcore Overclocking did some research and reported that a specific capacitor on the Z690 Hero was improperly installed. Asus has since confirmed that this is the case and will offer replacements.

Asus Maximus Z690 Hero mosfet burn

(Image credit: maximumrog57)

Here is Asus’ full statement:

To our valued ASUS customers,

ASUS is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. We recently received crash reports with the ROG Maximus Z690 Hero motherboard. In our ongoing investigation, we have preliminary identified a potential reverse memory capacitor issue in the production process of one of the production lines that may cause debug error code 53, no posts, or damage to the production lines. motherboard components. The issue potentially affects units manufactured in 2021 with part number 90MB18E0-MVAAY0 and serial number starting with MA, MB, or MC.

You can identify your part number by referring to the product packaging: please refer to the attached image

As of December 28, 2021, a few incidents had been reported in North America. Going forward, we are continuing our in-depth inspection with our suppliers and customers to identify all potentially affected ROG Maximus Z690 Hero motherboards in the market and will work with relevant government agencies on a replacement program.

Thank you all very much for your patience and support as we work on the replacement program.

If you have any questions or concerns, please feel free to contact ASUS customer service.

Contact possibilities

ASUS Support Website – https://www.asus.com/us/support/

ASUS Online Chat – https: //icr-am.asus.com/webchat/icr.html …

ASUS MyASUS app – You can use via Windows or Android or iOS
https://www.asus.com/us/support/MyASUS-deeplink/

Best regards,

ASUS team

Asus ROG Maximus Z690 Hero barcode

(Image credit: Asus)

We are delighted to see Asus act quickly on this issue. If you have a card from one of the affected bundles, it’s good to know you’re covered before you have a problem. Buildzoid also deserves credit for its investigation (and confirmation). We reviewed G.Skill’s Trident Z5 DDR5-6000 memory and also used Team Delta DDR5-6400 and found no issues when testing on the Asus Maximus Z690 Apex. Of course, the Apex features a very different VRM memory design, so it’s no surprise. We hope this was an isolated manufacturing issue. Hopefully users will get their replacements and everything will be in the rearview mirror soon.

About Irene J. O'Donnell

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